Installation & Training Process

Rate the questions on a scale of 1 to 10 with
1 = Poor; 5 = Average; 10 = Excellent

1. How would you rate the overall installation and training process for your new equipment?

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2. How well do you feel COTG employees communicated with you regarding the procedure for installation including timeframes, equipment options, etc.?

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3. Did the new equipment arrive on the anticipated date?

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4. Do you feel the COTG installation team was courteous to employees in your office?

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5. Do you feel the topics covered in training were adequate for the skills and knowledge required to successfully operate the new equipment?

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6. How would you rate the quality of physical materials used for training purposes?

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7. After completing the installation and training process, what areas would you like to see, if any, incorporated or changed?

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4. 5. 6.

Service Program

1. How would you rate the overall quality of service?

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2. Did the service department provide a timely initial response to your service request?

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3. Did the service technician display diligence in his/her efforts to meet your needs?

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4. Did the service technician display technical competence in his/her efforts to meet your needs?

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5. Was the service department successful in resolving the initial request for service?

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Equipment

1. How would you rate the overall capabilities of the new equipment?

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2. How would you rate the overall quality of the new equipment?

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3. What type of equipment did you receive:

1. How would you rate the overall capabilities of the new equipment?

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General Questions

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